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Terms and Conditions

Introduction

These Terms and Conditions ("Terms") have been designed to provide clear guidance and legally binding terms in respect of services provided by ALPHA ARABIA FINANCE Company, a company duly incorporated under the laws of the Kingdom of Saudi Arabia (hereinafter referred to as "ALPHA", or "the Company"). These Terms govern the use of ALPHA FINANCE application for financing services, the ALPHA website, and your relationship with the Company as well as any other services that are made available using the ALPHA application from time to time (the "Services"). This document is available both in Arabic and English.

These Terms are being presented for customer review and acceptance before granting consent for the completion of the on-boarding and registration process (hereinafter referred to as "Registration") by the Company. Registration is a pre-requisite for the use of the ALPHA application and the enlisted products and services.

Definitions

The following words and phrases shall provide the following meanings as follows:

  • "Application" means the platform is on the company's website and mobile app used as the digital platform to avail ALPHA products and services.
  • "SAMA" means the Saudi Central Bank.
  • "SIMAH" means the Saudi Credit Bureau.
  • "Customer Care Center" means the centralized customer care number which Customers may access 24 hours a day.
  • "Distributor/Agent" is the vendor assigned and/or listed by ALPHA to provide products and services.

Registration and Requirements

  • Registration to Alpha Finance account can be completed through the Application.
  • Registration is subject to the collection of complete KYC information and validation of Customer's identity in accordance with SAMA regulations.
  • ALPHA reserves the right, at any time, to undertake all relevant steps and procedures necessary to ensure compliance with all relevant and applicable SAMA KYC requirements.
  • The Customer must certify that all information provided is correct, complete, and precise.

Security and Unauthorized Usage

The Customer shall be solely responsible for the confidentiality, safety and security of their username and password in the application.

  • The Customer shall be solely responsible for the consequences arising out of unauthorized use of the ALPHA application.
  • If service is lost, malfunctioned or otherwise compromised, the customer shall promptly inform ALPHA by contacting 8001200066 or Info@alphafinance.com.sa where the account will be blocked and new Credentials will be issued to the Customer after the requisite validation.
  • The Customer is responsible for maintaining the secrecy of the username, password and any other access Code provided by ALPHA.

Customer's Obligations

The Customer is responsible for any fees and charges associated with the financing facilities provided.

The Customer shall not use ALPHA Services for any purpose that may be construed as contrary or unacceptable to any applicable laws, SAMA regulations, guidelines, judicial statements, ALPHA policies or public policy or for any purpose that might negatively affect the reputation of ALPHA.

Data Protection and Confidentiality

  • Privacy of communication is subject to the terms granted by SAMA and its resolutions and circulars; the customer agrees to facilitate the provision of ALPHA Services.
  • The brand names, logos, design, compilation, information, computer code (including source code and object code), products, software, services, and all other elements of the app provided by ALPHA are protected by copyright and patent.
  • Personal and financial information of Customer can only be accessed and used by authorized employees of the company.